HIM Records Executive Summary • Direct Answer Overview
Verified for Legal & Retrieval Compliance
Records Custodian
ABILITIES UNITED
in PALO ALTO, CA
National Provider ID (NPI)
1134638455
Healthcare Facility
Statutory TAT Window
15 Calendar Days
Cal. Health & Safety Code § 123110
Submission Routing
HIPAA Fax & Certified Mail
1-Click Dispatch Available
Healthcare FacilityVerified Directory Listing • September 2026NPI 1134638455HIPAA Compliant Request RoutingCA Copy Fee & Turnaround Guide →
Official Records Department

Medical Records Request & Contact for ABILITIES UNITED

Facility details, verified records department channels, and expected turnaround times for ABILITIES UNITED in PALO ALTO, CA.

Acute Health Directory provides verified contact channels and legal delivery guidance to request medical records from ABILITIES UNITED in PALO ALTO, CA. Registered in the National Plan and Provider Enumeration System (NPPES) under NPI 1134638455. Authorized patients, law firms, insurance adjusters, and medical retrieval specialists can submit requests directly or utilize our 1-click expedited dispatch.

Records Department Delivery Channels & Contact

Direct Custodian Dispatch

Want Acute to retrieve records from ABILITIES UNITED for you?

Our team handles the authorization dispatch, daily custodian follow-up, and statutory 30-day HIPAA turnaround enforcement for a flat $15. No phone tag, hold times, or subscription required.

Medical Records Fax
(650) 855-••••
Verified on File
Medical Records Phone Number
(650) 494-••••
Medical Records Intake
Mailing & Subpoena Address
525 E CHARLESTON RD, PALO ALTO, CA, 94306-4247
Postal Service
Method to Send the Request for Records
Accepts FAX Submission & 1-Click Expedited Dispatch
Direct HIM Routing
Contact details are partially masked for verification & privacy

Sign in or choose an option to view complete unmasked fax numbers, medical records department emails, and direct lines.

Expected Turnaround TimeCA Statutory Limit →
15 Calendar Days

Strict 15 calendar day turnaround. No search or handling fees.

Legally Protected Timeline
Statutory Legal Tool

CA Medical Records Fee & Turnaround Estimator

Authority: California Health & Safety Code § 123110

Under CA law, healthcare providers and copy services may charge requestors statutory preparation fees. Estimate your costs below:

Estimated Chart Size:50 Pages
5 pgs100 pgs200 pgs300 pgs
Standard Provider Copy Fee:$0.00
Acute Direct Retrieval Rate:$15.00 Flat

*First 10 requests free for new law firms and insurance carriers. We handle direct HIM follow-up, HIPAA compliance, and tracking.

Available Records Types

  • Complete Medical Chart — Physician notes, history, physicals, and progress reports.
  • Billing & Invoices — Itemized billing, UB-04, and CMS-1500 insurance claim forms.
  • Diagnostic Radiology — MRI, CT, X-Ray reports and DICOM imaging files on CD/digital.
  • Pathology & Labs — Bloodwork, surgical specimens, and toxicological analysis.

Required Authorization Form

  • HIPAA Compliant Release — Must be signed and dated by the patient within the past 12 months.
  • Patient Identification — Full legal name, date of birth, and Social Security / MRN.
  • Legal Representative Proof — Letters of Administration, Power of Attorney, or retainer (if third party).
  • Specific Date Scope — Must specify treatment dates and records categories requested.
Request Workflow Protocol

How to Submit a Request to ABILITIES UNITED

Follow this standard protocol to prevent request rejections and ensure prompt fulfillment.

Important: Acute Health Directory provides verified contact information and automated request transmission. ABILITIES UNITED produces and releases records directly to the authorized requester in accordance with HIPAA regulations.

Standard Fulfillment Steps

  1. Select Request Method: Choose whether you want verified contact details to submit yourself or have Acute Directory dispatch on your behalf.
  2. Confirm Facility Match: Verify ABILITIES UNITED in in PALO ALTO, CA matches the provider where treatment occurred.
  3. Attach Authorization Form: Upload a valid HIPAA release or subpoena duces tecum signed by the patient or authorized representative.
  4. Transmission to HIM Department: The request is routed via verified fax or certified postal mail directly to the records custodian.
  5. Official Processing: The facility reviews the release and furnishes records within the expected turnaround window (15 Calendar Days).
  6. Direct Delivery: The facility delivers records directly to your designated mailing address, email, or secure portal.

Frequently Asked Questions

How do I request medical records from ABILITIES UNITED?

Submit a signed, HIPAA-compliant authorization form to their Health Information Management (HIM) department via verified fax, certified mail, or electronic request. Acute Health Directory allows you to dispatch requests directly with tracked delivery.

What is the medical records phone number for ABILITIES UNITED?

The verified medical records phone number for ABILITIES UNITED is (650) 494-••••. Authorized requestors can call this direct line for custodian intake, fee confirmations, or status follow-ups.

What is the method to send the request for records to ABILITIES UNITED?

The primary method to send the request for records to ABILITIES UNITED is via verified HIPAA medical records fax ((650) 855-••••), certified postal mail to 525 E CHARLESTON RD, PALO ALTO, CA, 94306-4247, or 1-click automated delivery through Acute Health Directory.

What is the medical records fax number for ABILITIES UNITED?

ABILITIES UNITED has a verified records department fax destination on file ((650) 855-••••). You can dispatch authorized requests directly through Acute Health Directory.

What is the expected turnaround time for medical records from ABILITIES UNITED in CA?

Under Cal. Health & Safety Code § 123110, the expected turnaround time is 15 Calendar Days. Strict 15 calendar day turnaround. No search or handling fees.

What are the statutory medical records copy fees in CA?

Under Cal. Health & Safety Code § 123110, medical records copy fees are regulated. Paper records: $0.25/pg for paper copies or $0.50/pg from microfilm. Digital records: Free patient electronic access or direct actual labor cost. Explore the full 50-State Statutory Fee Guide for state-by-state statutory breakdowns and cost-limit provisions.